Here are the Facts
Accessibility lawsuits are increasing year over year
Since 2015, there have been more than 60,000 accessibility lawsuits filed against private businesses including restaurants, hotels, doctors' offices, and stores. Customers notice when businesses take accessibility seriously - and so do regulators. Investing in accessibility today reduces risk, builds trust, and signals that everyone is welcome.
More than 1 in 4 people in the United States has a disability - a number that is rapidly growing
As the older adult and disability population grows, so does the expectation for accessible services. Both new and loyal customers expect to be welcomed in ways that work for them. Organizations that prepare now will build stronger and longer relationships, reduce barriers, and stay ahead of compliance requirements.
The Americans with Disabilities Act (ADA) prohibits discrimination
But compliance isn’t automatic. It requires intentional policies, accessible communication methods, and trained staff. Creating accessible environments in alignment with ADA requirements best practices will mitigate reputational damage and lawsuits.
Individuals with disabilities prefer to shop at businesses that make them feel welcome
Welcoming environments drive sales (and returning customers). When people feel respected and understood, they return, recommend, and trust your brand.
Accessibility will be under the spotlight with large events coming to the United States
With global attention shifting toward accessibility, businesses must be prepared to welcome visitors of all abilities, and those that are ready will stand out. Major events bring millions of diverse consumers, creating a powerful opportunity for growth, visibility, and building community trust. By investing in accessibility now, you reduce compliance risk, strengthen your customer experience, and position your business to shine when the world arrives.
How We Help
Tailored Accessible Communication Kits
The Americans with Disabilities Act (ADA) requires that all businesses open to the public must be reasonably accessible, especially with how information is communicated back and forth. We understand this can be complicted, but we will help you bridge the gaps. Our kits are tailored to your type of business and will include:
- Customized quick reference guide for your employees
- Basic disability ettiquete information
- Guide on ADA accessible communication requirements for your type of business
- Products to help you effectively serve clients with numerous communication needs
Accessibility Training Consulting
Many lawsuits can be prevented with simple improvements in accessibility and staff training. We make the process clear, manageable, and tailored to your operations so you can move forward with confidence. Whether it be disability etiquette, plain language and effective communication, reasonable accommodation review, or awareness and bias recognition, we have you covered.
One-Stop Shop Accessible Solutions
Our storefront connects you with trusted partners and off-the-shelf accessibility solutions to meet your needs.